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Welcome to the Rejuvenair Sanctuary Subscription FAQ. Here you’ll find answers to the most common questions about managing your subscription.
You can pause your subscription at any time by logging into your account at My Account → Subscriptions. Select the subscription you’d like to pause and click the “Suspend” button. You can pause your subscription up to 2 times per billing period. Your subscription will remain paused until you choose to reactivate it.
To cancel your subscription, go to My Account → Subscriptions, select the subscription, and click “Cancel”. Please note that cancellation takes effect at the end of your current billing period — you’ll continue to have access until then. If you’d prefer to take a break rather than cancel permanently, consider pausing your subscription instead.
To update your payment method, go to My Account → Payment Methods. You can add a new card or payment method and set it as your default. Your active subscriptions will automatically use the updated payment method for future renewals. If you need to update the payment method for a specific subscription, go to My Account → Subscriptions and select “Change Payment”.
Don’t worry — if a payment fails, we’ll automatically retry the payment after a short period. You’ll receive an email notification about the failed payment with instructions on how to update your payment details. If the payment continues to fail after multiple retries, your subscription may be suspended. You can reactivate it at any time by updating your payment method and contacting us.
To modify your subscription (change products, quantities, or frequency), please go to My Account → Subscriptions. If the changes you need aren’t available through your account, please contact us at in**@********************co.uk and we’ll be happy to help adjust your subscription.
Your subscription renews automatically on the same date each billing period (monthly or as specified in your subscription). You’ll receive a renewal reminder email 3 days before your next payment is due, giving you time to make any changes if needed.
Please refer to our Refund & Returns Policy for full details on refunds. For subscription-specific refund queries, please contact us directly at in**@********************co.uk.
If you have any other questions about your subscription, please don’t hesitate to contact us: